Last updated: December 5, 2025
Welcome to Mumzie ("Platform", "Service", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our practice management platform for birth and postpartum doulas. By accessing or using Mumzie, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
To use certain features of the Platform, you must register for an account. When creating an account, you agree to:
We reserve the right to suspend or terminate accounts that contain inaccurate information or that violate these Terms.
You agree NOT to use the Platform to:
⚠️ Important Notice Regarding Credentials
You are solely responsible for the accuracy of any credentials, certifications, training, or qualifications displayed on your profile. By listing any credential or certification on your Mumzie profile, you represent and warrant that:
When you add certifications, training, or specialties to your public profile, you are required to attest that such information is accurate and current. This attestation is recorded with a timestamp and IP address for audit and legal purposes. By making this attestation, you acknowledge that providing false information may result in:
Mumzie does not independently verify provider credentials. Credentials displayed on provider profiles are self-reported by providers. While we require providers to attest to the accuracy of their credentials, we do not:
As a Provider, you agree to:
As a Client, you acknowledge that:
For Providers on paid subscription tiers that include HIPAA compliance features:
By using HIPAA-compliant features, you agree to our Business Associate Agreement (BAA), which is incorporated into these Terms by reference. The BAA governs our responsibilities as a Business Associate under HIPAA when handling PHI on your behalf.
As a covered entity or healthcare provider, you are responsible for:
Users on free or basic tiers acknowledge that those tiers are NOT HIPAA-compliant. You should not store, transmit, or process PHI using non-HIPAA-compliant features. We are not liable for any HIPAA violations that result from your use of non-compliant features.
Certain features of the Platform require a paid subscription. By subscribing, you agree to pay all applicable fees as described at the time of purchase. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.
Payments are processed through our third-party payment processor (Stripe). You agree to Stripe's terms of service when making payments through the Platform.
Subscription fees are generally non-refundable. However, we may provide refunds at our sole discretion in certain circumstances. Contact support for refund requests.
The Platform, including its design, features, functionality, and content (excluding User Content), is owned by Mumzie and is protected by copyright, trademark, and other intellectual property laws.
You retain ownership of Content you upload to the Platform. By uploading Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such Content solely for the purpose of providing and improving the Platform.
You may terminate your account at any time by contacting support or using the account deletion feature in your settings. Upon termination, you will lose access to the Platform and your data may be deleted in accordance with our data retention policies.
We may suspend or terminate your account immediately, without prior notice, if:
Upon termination, your right to use the Platform will immediately cease. Sections of these Terms that by their nature should survive termination (including limitation of liability, indemnification, and dispute resolution) will survive.
Important Legal Notice
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MUMZIE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE PLATFORM.
You agree to indemnify, defend, and hold harmless Mumzie and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
Before initiating any formal dispute resolution, you agree to first contact us at legal@mumzie.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations for at least 30 days.
If we cannot resolve the dispute informally, you and Mumzie agree to resolve any disputes through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English, and the arbitrator's decision will be final and binding.
YOU AND MUMZIE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Mumzie concerning the Platform.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
If you have any questions about these Terms, please contact us at: